Coronavirus Client Support

Guidance and support during the Coronavirus (Covid-19) pandemic

During the Coronavirus outbreak, we continue to support our clients remotely. We understand that reducing our regular face-to-face contact and services will be difficult, and so this page is intended as a resource for clients to access important information and support during these challenging times.

Government information on UK lockdown
https://www.gov.uk/coronavirus

Government support page for extremely vulnerable persons
https://www.gov.uk/coronavirus-extremely-vulnerable

Changes to the Asylum and Immigration process
Refugee Council are regularly updating a list of Changes to the Home Office Asylum and Resettlement policy and practice in response to COVID-19.
https://www.refugeecouncil.org.uk/latest/news/changes-to-home-office-asylum-resettlement-policy-and-practice-in-response-to-covid-19/

Doctors of the World have translated NHS guidelines into 45 different languages.
https://www.doctorsoftheworld.org.uk/coronavirus-information

Helen Bamber Foundation have set up a Coronavirus support page, listing symptoms, advice and resources on Coronavirus and self-isolating.
http://www.helenbamber.org/coronavirus-support/

GETTING HELP IN LONDON
Like the Islington Centre, most migrant support centres have had to temporary close in response to the outbreak but are still providing reduced or remote assistance.
While we will update this list regularly, the situation in the UK is changing quickly so please check each website for the latest information.

Cardinal Hume Centre is operating at a reduced service. Their hours are from 9.30am – 2pm daily. Please call 0207 227 1673 before visiting.
Their medical centre is open from 9.30-12.30 Monday to Friday (except Wednesday) and are offering advice through the window.
https://www.cardinalhumecentre.org.ukhttps://www.cardinalhumecentre.org.uk

Freedom from Torture continue to provide online/phone therapy sessions and legal and welfare advice. They are also checking on their most vulnerable clients once a week.
https://www.freedomfromtorture.org/news/covid-19-how-is-freedom-from-torture-responding

Hackney Migrant Centre are running a telephone immigration and advice service. Call 07961 014182 on Mondays, between 10am – 1pm to book a phone appointment later that week.
https://hackneymigrantcentre.org.uk/drop-in/

Notre Dame Refugee Centre are offering a telephone advice service. Call 0207 440 2669 to book an appointment.
https://www.notredamerc.org.uk

Women for Refugee Women have closed their drop-in centre and are individually supporting their clients by telephone.
https://www.refugeewomen.co.uk/coronavirus/

London COVID-19 Mutual Aid, UK Migrant and Asylum Seeker Support
This community group on Facebook has been set up to help connect individuals and organisations and signpost those looking for help, volunteers or resources. If you are self-isolating and need support, you can post a request on the group itself or ask us to post on your behalf.
https://www.facebook.com/groups/193855082039231/about/
It must be noted that this is not an official organisation and is made up of local people who want to help their neighbours with practical issues.

Here is a map of all the Covid-19 Support Groups in London: https://drive.google.com/open?id=1QzVKUY5KFiPEHM6eizR0a9w18stWyfi6&usp=sharing

Here are a few direct links to Councils helping during COVID-19:

If you need emergency food or help in your borough, please try the following:
Islington Council: weareislington@islington.gov.uk ; tel: 0207 527 8222

Enfield Council: https://new.enfield.gov.uk/forms/covid-19-community-support-request-form/

Camden Council: https://www.camden.gov.uk/financial-support-for-residents1 ; tel: 020 7974 4444

The Samaritans

If you need someone to talk to at any time, day or night, you can call Samaritans for free on 116 123.

More information: https://www.samaritans.org/how-we-can-help/support-and-information/if-youre-having-difficult-time/